Privacy Policy

1. Who We Are

Fenix Caudalivo provides AI-powered data analysis and decision optimisation tools for professionals and businesses. Our registered address is 14 Pilgrim Street, Newcastle upon Tyne NE1 6TG, United Kingdom. For any privacy-related enquiries, please use the contact details provided on our Contact page.

2. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Account information: name, email address, company name, and login credentials provided during registration.
• Usage data: pages visited, features used, timestamps, and interaction patterns collected via cookies and similar technologies.
• Technical data: IP address, browser type, device identifiers, and operating system information.
• Communications: information you provide when contacting us via forms, email, or support channels.
• Content you submit: data, files, or inputs you upload or enter into our platform for analysis purposes.

3. How We Use Your Information

We use collected information for purposes including:

• Providing, operating, and maintaining our services;
• Personalising your experience and improving platform functionality;
• Communicating with you about updates, security alerts, and support matters;
• Processing transactions and managing subscriptions where applicable;
• Monitoring usage trends to enhance performance and reliability;
• Complying with legal obligations and enforcing our Terms of Service.

4. Legal Basis for Processing

Where applicable, we process personal data on the basis of one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights and freedoms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to recognise returning visitors, remember preferences, and gather analytics data. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service providers who assist with hosting, analytics, payment processing, or customer support, under appropriate confidentiality obligations;
• Professional advisers such as auditors or legal counsel where necessary;
• Regulatory or law enforcement authorities where required by applicable law;
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting obligations. Retention periods may vary depending on the type of data and the context of collection.

8. Data Security

We implement reasonable technical and organisational measures, including encryption and access controls, designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If your information is transferred to or processed in countries outside your jurisdiction, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to legal exceptions;
• Object to or restrict certain types of processing;
• Request portability of your data in a structured, machine-readable format;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us through the details provided on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact information listed on our Contact page.